Cloud Based Time Tracking & Billing Software for Private Investigators

Do you tend to manage multiple projects for clients at once, charging different billing rates for each? If you’re like most PI firms, you probably answered “yes.”

Time-tracking software is critical for agency profitability. With time-tracking software that integrates with accounting features like billing, private investigation agencies can establish reliable budgets, assess the profitability of diverse types of clients and inquiries, evaluate workflow, and determine which fee structures are the most appropriate. Master time management and cut down non-billable time with our thorough reporting features.

On the other hand, our professional service automation and management tools reduce administrative tasks in the billing and payment process. Working in tandem with time-tracking software, you can create invoices efficiently, deliver bills promptly, and get paid faster. Use financial reports with time and billing software to understand which types of clients best help your bottom line.

Yes! TimeSolv’s time and billing software is cloud-based, so you can access all your client and project management information remotely—and currently, remote work is more prevalent than ever.

Use our time and billing software on a desktop app or your mobile device for on-the-go invoicing. Regardless of what you’re working on or where you’re working from, you don’t have to miss any of your billable hours and expense tracking. And our simple time-tracking software works well on any device, so you won’t be struggling to log hours on your phone with a clunky interface.

You probably rely on multiple automation tools to manage your investigation business, from a CRM (Client Relationship Management) to generate and nurture leads to an online payment processor to offer clients convenient payment options. Because resources like these are crucial to your business operations, your time-tracking software needs to connect seamlessly with them to maximize billable time.

With TimeSolv’s features for a successful investigative business, you can connect your time tracking and expense data to your other software with integrations to:

• QuickBooks accounting software
• Xero Accounting
• Microsoft 365
• Law Ruler
• LexShare/LexSign
• NetDocuments
• Dropbox
• TimeSolvPay
• AccountEdge

Powerful integrations and project management features cut time spent on manual data entry, assign tasks easily, and reduce non-billable hours for better client and resource management.

Cybercrimes are on the rise, and clients are more concerned than ever about their digital security. When it comes to protecting client information (not to mention all your company information) from hackers and cyber-attacks, you want the most secure option possible.

TimeSolv’s time and billing software offers robust security features including the highly encrypted 256-bit SSL to transmit data from your browser and our data center and services. Additionally, your password will never be stored in clear text format—with encryption, not even TimeSolv can read it.

TimeSolv also includes single sign-on to log into secure networks for businesses. If you already have to sign in to a large, secure server to access your work, then you don’t have to sign in again when using TimeSolv.

Finally, all project and client records will stay completely confidential. Even our customer service representatives only have access to your TimeSolv account information and can only access your data if you assign them a temporary login and password to help with an issue.

When you invest in project management software, you want to be sure that everything will run smoothly—and that you’ll have all the support you need if any issues arise. We get that, and we’re ready to help you.

TimeSolv offers a free customer support knowledge base for you to explore to build your skills. There’s a new users page that helps with software set-up and guides you through key features. You can also watch our video tutorials to go in-depth with extensive accounting features, allowing you to get familiar with your new software quickly (without accruing non-billable hours on self-training).

If you have an issue that you can’t find the answer to on your own, feel free to call us if that’s easier at 800-715-1284 Monday through Friday, 9 AM to 8 PM EST. On weekends, you can send us an email for urgent needs. You can also send a question during business hours that will be answered within a few hours.

Interested in one-on-one support? Schedule an online meeting with one of our staff members where you can share your screen and get individualized insight.

When you’re investing in a new platform, it’s essential to assess your software needs. Each agency has unique requirements for their billing process and payroll. However, there are some features in billing software programs that every firm can benefit from, such as the ability to accept online payments, easily manage documents, monitor expenses, and create custom and recurring invoices.

But that’s not the sum of what a private investigation agency needs to track time and billing efficiently. You may also need:

• Expense Management
• Online Payment Processing
• Batch Billing
• Document Storage
• Zero AR Features
• Automatic Tax Calculations

Keep in mind that whatever your software solution is, you’ll want the ideal one that can grow alongside your agency!

Billing and invoicing software must meet security standards. TimeSolv maintains SSAE-16 compliance with Service Organization Control (SOC) 1, 2, and 3, compliance reports. On top of that, TimeSolv is ISO 9001 certified and PCI (Payment Card Industry) DSS compliant.

Payment Card Industry (PCI) compliance is not optional—it’s a mandated requirement that includes a set of security guidelines formed by the five major credit card brands to ensure that merchants are following best practices to reduce credit card fraud and security breaches.

Yes! In our time tracking software, you can manage multiple timekeepers and create timekeeper groups and subgroups. You have the option to add another layer of protection for your firm by limiting access for timekeepers that don’t need to access all your company information or client data.

Yes! Whether you’re just getting started with a solo practice or your agency is rapidly growing, TimeSolv offers a few different pricing plans depending on the number of users you need.

• 1-4 users: $39.95 monthly or $35.95 annually (per user)
• 5-14 users: $37.95 monthly or $34.16 annually (per user)
• 15+ users: $35.95 monthly or $32.36 annually (per user)

While we don’t offer free software and time tracking, you can sign up for a 30-day free trial to see if it works for your firm.

Yes—and in a positive way. When you use time and billing software, you can have happier, more satisfied clients. Automating processes like billing—think batch billing and recurring invoices—decreases the time you need to spend on tedious administrative processes and gives you more room in your schedule for important client matters. Improve client billing by creating a consistent experience from start to finish.

If people don’t want to deal with billing at all, you can set up recurring payment plans with online payments. This automatically deducts a retainer fee from their account every month, so customers don’t get hit with late fees if they miss payment deadlines because they forgot to cut a check.

When it comes to time tracking, your clients will feel the benefits. That’s because your PI agency will have precise information from time-tracking software to use when deciding how to price investigation matters and implement profitable rates. You’ll also know how much time to allocate for different matters, which means you can give clients a more realistic estimate of how long different services will take.

When you’re building an invoice, you should always include relevant information that allows your client to understand what they’re paying for. By doing this, you decrease the likelihood of disputed bills and increase client trust.

While each client and bill are unique, make sure that you include the following when creating invoices:

• Information for reference. The last payment the client made, the itemized list of your services—without any difficult-to-understand verbiage—and the total balance due for the month.

• Clear payment methods. When using TimeSolv, clients can pay through TimeSolv Pay. Make sure you clearly indicate the process for doing so, whether it’s paying through a secure client portal or through a secure link.

Yes! TimeSolv supplies customizable invoice templates that allow you to add your agency’s firm’s logo, fonts, and colors. 

TimeSolv’s time and billing software offers several different template styles for you to choose from, or you make your own template and use custom billing entries. If you want to adjust the invoice further, you can download it and make added changes in Word.

At this time, we do not offer a free version of TimeSolv. However, you can try it out for free with no upfront costs. All interested users have the option to sign up for a free trial, complete with one-on-one training to learn everything you need to know about our software before progressing to one of our affordable plans.